As a consumer at Van-deus.com, you are covered by the (Swedish) Consumer Buying Act, the Consumer Services Act and the distance contracts and agreements outside of retail stores. The buyer must be authorised to hold an agreement with VanDeus.
An agreement is acquired when you choose to place an order at the checkout. The prices include VAT for European Union clients on our invoice at checkout. We reserve the right to configure errors, such as price or printing error to correct the error afterwards. If you are not satisfied with our correction, you can of course cancel your order free of charge. We also reserve the right to withdraw an order if, for example, The product is out of stock, technical issues or suspected fraud. If you want to change your order after your order has been placed, we can only do so before your order has left our warehouse. If your order is already on its way, you will be able to return your shipment directly to our warehouse at your own expense. All goods remain VanDeus property until full payment has been made to the company.
Any shipping costs and any shipping options available are stated in the checkout. These vary depending on which products the order consists of and where it shall be delivered.
Right of withdrawal and return:
When purchasing goods from VanDeus, you have the right to withdraw a purchase (cancellation right) as a consumer, law (2005: 59) on distance contracts and agreements outside stores. This means that you have the right to undo your purchase by mailing to VanDeus within 14 days from the date you received the ordered product (withdrawal period). If you wish to use the right of withdrawal, you as a customer should contact us at VanDeus via email which is email@example.com with clear explanation of what is wrong and include pictures if something would be wrong or damaged. In the case of withdrawal of purchase, you will notify VanDeus by filling in and posting or emailing the Consumer Agency’s form to us. You can find the forms here: http://publikationer.konsumentverket.se/en/. The forms will be sent to the email or address listed under the heading “Contact us”. When withdrawing a purchase, the goods shall be returned to VanDeus within 14 days from the date of notification of the exercise of the right of withdrawal. You can also return the product to us personally. Return shipping, you need to pay yourself, we recommend using Postnord “RECOMMENDED POST SHIPPING” for this and that the product is fresh and well packaged just as it was received. You should keep & Email us the package’s tracking number. For faster handling of your return, we also recommend submitting the product together with the return schedule found on page two of the order confirmation or the link below. The product should be returned to the following address:
VD Group AB
Returns schedule for Van-deus.com:
The amount you paid for the product will be refunded within 14 days of receipt of your return on exercise of the right of withdrawal, provided that VanDeus has received this item in return for approval and approves the complaint. Refunds may be made otherwise than in the way payment was made. You are entitled to investigate the product to the extent necessary to determine the product’s characteristics or function. However, you may be required to replace VanDeus for the value of the product if the product has been used or handled to a greater extent than necessary to determine its characteristics or function. Such price deductions may change the total price of the product. VanDeus must first accept a complaint by email before you as a customer send it back by mail after it checks / tests VanDeus’s submitted or submitted complaint goods in accordance with the fault description you provided. It is therefore an advantage if it is as comprehensive as possible in Your email along with any pictures of damage or errors. If the product is found to be defective or exposed to external damage, a fee for debugging and shipping will be charged to cover VanDeus’ costs.
Damage on delivery:
We always inspect our goods before sending them to our customers so that they are in good condition and packed well so they do not get damaged during shipping. However, in case of receipt of your order and notice that there is any damage or defect in packaging or product, please inform the shipper and our customer service immediately.
Once you have made an order, our system automatically sends an order confirmation to your e-mail. It is when we ship the products to you as you also receive your receipt sent by email. Read the order confirmation carefully after you receive it, and check if the order confirmation matches the order. We reserve the right to cancel your order or any part of this if the product you ordered has sold out of stock or may be out of stock.
In your order confirmation, a package number is displayed on your shipment. With this number you can search where your package is located. Poll number / tracking number is available for item and postal package.
When you purchase as another business, it’s the consumer’s law that applies.
Previously, we reserve the right to cancel orders, errors such as printing errors, technical issues or mass orders. If you have any incorrect information, you are entitled to cancel your purchase, referring to the Consumer’s law. We also reserve for delays and final sales.
Personal Information and Privacy:
Your privacy is important to us and so is being clear and open about how we collect, use, and share information about you.
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These cookies are required to enable core site functionality such as providing secure log-in and are automatically enabled when you use this site.
We COLLECT information:
—We collect information about you when you provide it to us by creating your account, when you visit our website, when you interact with our website, when you buy our Products, subscribe to our newsletter etc.
—We also collect information about you when browsing our website, reading marketing emails, subscribing us in Social media profiles. Information that we collect includes also the features you use, the links you click on and frequently used search terms.
—Having your information allows us to provide the correct services to best suit your needs and make your experience quick and easy. We collect the personal information we need including:
- Adress – so we can deliver our Product to you.
- Name – so we can address you in any correspondence.
- Telephone number and email – so that we can contact you.
- Credit Card information – to charge you once your purchase is confirmed.
—We collect other content that you submit to other websites, which include any channels operated by us on social media or social networking websites. For example, you provide content to us when you provide feedback or when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities or events.
—Payment Information: We collect certain payment and billing information when you make a purchase of our Products/Services. You may provide payment information, such as payment card details, which we collect via secure payment processing services.
Device and Connection Information:
We collect information about the computer, phone, tablet, or other devices you use to access our website. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers. We collect and use your IP address and/or country preference in order to approximate your location. We receive information about you from other Service users, from third-party services, from our related companies, and from our business and channel partners.
Other users of the Services:
Other users of our website may provide information about you when they purchase Products with delivery to your adress. For example, we may receive your email, home adress, name, phone number, when other user made a gift purchase for you.
Other services you link to your account:
We receive information about you when you link a third-party service with our website. For example, if you create an account or log into www.van-deus.com using your Google or Facebook credentials, in order to authenticate you, we receive your name and email address as permitted by your Google or Facebook profile settings.
We work with a global network of partners and companies who help us market and promote our Products, generate leads for us, and resell our Products. We may receive information from these partners, such as billing information, contact information, and what country you are in.
WE USE all collected information:
-To provide the services to you, including to process transactions with you, authenticate you when you log in and provide customer support.
-For research and development.
-To communicate with you about our Products.
-To market, promote and drive engagement with our Products.
-For safety and security.
-We use information about you to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations etc.
-To protect our legitimate business interests and legal rights. Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others. We use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
-We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote our Products, with your permission.
WE SHARE information we collect about you in the ways discussed below.
-To complete your order we need your personal details including your name, address, email address, phone number and credit card number. This is done on your behalf through a password protected and encrypted secure site within a login environment.
-We share information with third parties that help us operate, provide, improve, integrate, customise, support and market our Products.
-We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.
-We work with third parties who help us improve the Services we provide to you. This help could be consulting, sales and / or technical assistance, to deliver improvements for you. We may share your information with these third parties in connection with the help they are giving to us, such as to assist with marketing and promotions. We may also share information with these third parties where you have agreed to that sharing.
-We work with Social Media Widgets, Links that direct you to other websites or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one.
You have certain CHOICES available to you when it comes to your information:
-You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. For all requests, or if your require assistance, you may contact us via email: firstname.lastname@example.org.
-Your request may be limited or rejected in certain cases: For example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted by law or have compelling legitimate interests to keep.
We collect information globally
and for the purpose of providing the best service to you, we may transfer, process and store your information outside of your country of residence, to wherever we or our third-party service providers operate. Whenever we transfer your information, we take steps to protect it.